Terms of Delivery

When will I receive my order? 

Free delivery:
In France and the European Union you will receive your order (Saturday, Sunday, holidays excluded) in 3 to 6 business days (ie excluding Saturday, Sunday and bank holidays) subject to favourable weather conditions.  

Delivery via Collissimo:
Zone 1: France, UK, Ireland, Belgium, Netherlands, Spain, Greece, Cyprus, Luxembourg, Finland, Sweden, Denmark, Austria, Italy, Portugal, Germany, Norway, Lichtenstein, Latvia, Lithuania, Czech Republic , Estonia, Slovakia, Slovenia, Hungary, Bulgaria, Romania Monaco, Poland 

Delivery via DHL :
Zone 2: USA, Switzerland, DOM, Saudi Arabia, Dubai 

Shipping costsZone 1Zone 2

SAMOMAYA does not deliver to the following regional areas:
Italy: Campione d'Italia, Livigno, Lugano, San Marino, Vatican City.
UK: Channel Islands Channel Islands, Gibraltar.
Spain: Ceuta, Melilla, Canary Islands, Tenerife.
Denmark: Faroe Islands, Greenland.
Greece: Mount Athos.
Germany: Island of Helgoland, Busingen.
Finland: Aland Islands.

In the event that a delivery is refused by the customer, postage will not be refunded. 

List of countries with free returns: 
In France by contacting us by email to receive a return slip. 

How soon should I make a return?
The deadline is 15 working days after reception of the goods.

Will it cost me to return a product? 
In the case of damaged goods