ARTICLE 1 : Company
OnWeb SARL is a company whose head office is located at 111 Meyran Avenue, GUJAN MESTRAS-33470, registered with the Trade and Companies under number Bordeaux 420 464 208.
ARTICLE 2 : General
These general conditions of sale are written to determine the rights and obligations of the parties intervening in the process of buying and selling on the company website. Before each command and each connection to the Site samomaya-shop.com, Customer must have read and accepted all the general conditions of sale. These can be modified at any time without notice by SARL OnWeb.
SARL OnWeb owns and has full rights to operate the website.
ARTICLE 3 : Products
ARTICLE 3.1 : Products - Compliance
The full visual products Site samomaya-shop.com photo shoots come from, made directly by the company OnWeb.
If despite the validation before the sale of products related to descriptive, one of the information contained in these descriptions was to be erroneous:
- If pending sales, the Site Samomaya-shop.com will correct at the moment it finds the error. If the latter is considered "misleading" for the customer, the Site Samomaya-shop.com agrees to contact all of the customers who made a purchase of the article in question to remedy this situation. The customer then has the option to cancel the order before the end of the sale via the "Contact".
- In case of sale closed, the site Samomaya-shop.com agrees to contact all of the customers who made a purchase of the article in question to remedy the harm. The customer then has the option to choose another product of the same sale and the same value or when a full refund within 15 calendar days maximum from the date of withdrawal.
ARTICLE 3.2 : Products – Availability
The site samomaya-shop.com is committed before each sale on a specific amount, and on each item. An article is considered "exhausted" if it reaches maximum volume control. It will then be inactivated and can no longer be ordered.
in the event of a total or partial unavailability of product after placing the order, the Customer will be notified by e-mail delivery of a partial order or cancel the order.
Pursuant to the provisions of Article L. 121-20-3 of the Consumer Code, in case of unavailability of the product, the customer then has the option of:
- If the order includes a single item: to choose another product of the same sale and the same value or when a full refund within 15 calendar days maximum from the date of withdrawal. The reimbursement is by check. The postage is fully repaid.
- When ordering several items including: selecting another product from the same sale and the same value or else be partially refunded within 15 calendar days maximum from the date of withdrawal. The reimbursement is by check. The shipping cost is used for sending the partial order; they are not included in the reimbursement.
ARTICLE 3.3 : Products - Price
The prices displayed on the Site are in Euro, including VAT (French VAT).
Shipping is free in France and European Union. For any other destination, the port will be charged extra.
The price listed in the order confirmation is the final price, all taxes including French VAT.
All products ordered on the site and delivered outside of France may be subject to taxes and rights douane.ces customs duties and taxes associated with the delivery of an item are the responsibility of the Client and within responsibility.
ARTICLE 4 : Order
The Customer shall ensure to have fulfilled its profile in the "My Account". It will be possible to change at any time, even before confirmation of an order.
He is asking customers to check "I accept the Terms of Sale" before each order; otherwise the act of purchase cannot be validated. Consecutively to a purchase, the site samomaya-shop.com sent to the email address entered in the customer profile a summary e-mail confirmation of the order of serving order. This email constitutes acceptance of the order of the Site by the Customer and forms the sales contract between the Site and the Customer. Any order implies acceptance of the prices and descriptions of products available for sale.
The site samomaya-shop.com agrees to keep in its archives the entire bill of each customer.
ARTICLE 5 : Secure payment
On the Site samomaya-shop.com, the client makes the rules of his order by Credit Card (Carte Bleue, Visa or Mastercard).
Information regarding your credit card (name, card type, number and expiration date) are transmitted directly through the interface CYBERPLUS NET PAYMENT, in safe mode with the 3D Secure solution. It checks the information with the relevant payment center, then valid (or not) without saving the transaction information confidential. This technology encrypts credit card information, making it impossible interception by a third party. In addition, authentication to ensure that the carrier and the holder of the card are the same person is used.
To do this, depending on your bank, additional information will be requested
Accordance with current regulations and to ensure the security and confidentiality of their information, the Site samomaya-shop.com does read any of this information and they are never recorded. It thus belongs to the member record and print the certificate if it wishes to maintain its payment and banking details on the transaction.
ARTICLE 6 : Delivery
ARTICLE 6.1 : Delivery - Delivery Location
Samomaya-shop.com book throughout the euro area and in other countries of the European Union.
The products are delivered to the address chosen by the customer at the time of validation and payment of the order. In the package is inserted the delivery including the legal elements necessary. The invoice of the purchase including shipping and VAT is viewable by the customer at any time in the "My Account".
ARTICLE 6.2 Delivery – Time
The delivery time is 48 hours minimum.
Site samomaya-shop.com is committed to deliver goods within a maximum of 30 working days after order made by the customer on the Site.
Site samomaya-shop.com cannot be held responsible for late delivery of external speakers (Post, strike, weather ...). In other cases, the customer service SAMOMAYA find an amicable arrangement with the client to fully satisfy.
ARTICLE 6.3 : Delivery – Tracking
Once the act of shopping at the site, the customer can check on the progress of the delivery of his package through Colissimo.
There are three steps by which the package:
"Order processing" the order was taken into account by the computer system, the logistics platform waiting for the receipt of all orders placed on the site for sale.
- "Order Logistics planning ': the entire order was received by the logistics platform. The products are then separated in the unit so that each customer receives his order
-"Command sent" command is part of the warehouse samomaya-shop.com.
ARTICLE 6.4 : Delivery - Parcel not withdrawn by the customer
If absent during delivery Colissimo to the address specified by the customer, a notice is usually filed in the mailbox.
The customer has 15 days to go and remove the parcel from the post office indicated on the right of passage left by the postman. Beyond this time, the parcel will be returned to the logistics platform samomaya-shop.com grounds of "packages not removed." The customer may contact customer service at the Site through the "Contact", a new delivery request which is then at its expense. Upon receipt of payment of postage, the package is returned immediately. If the package came back to be returned by mail for the same reason, the client is invited to reconnect with the customer service to find a solution
Upon receipt of a return package in the mail, the Site agrees to maintain in his warehouse for a period of 30 calendar days. Without making contact or call the customer beyond this period, the platform destroyed the package and its components without prior notice or demand. The customer may not seek compensation or a part of the order after destruction.
In case the client was not able to retrieve his package, it will be returned to the warehouse of the company OnWeb. The Site is committed to contact the client to examine the conditions for a second diversion.
ARTICLE 6.5: Delivery - Parcel Lost or damaged
For any reason whatsoever, if the package sent by the Site-shop.com samomaya was unable to and despite a number colissimo to the contrary, then the customer will be asked to contact the post office nearest home (with the number of colissimo).
Also, if the client could see that his package, either at the time of delivery of the package at his home or his removal to a post office, showed abnormalities (deterioration of the package, opening the package ...) it can:
- Refuse the scoring pattern "refusal" on the right to sign the post. The client will then complete the procedure provided for this purpose in a post office and send it in by recommending acknowledgment within 3 calendar days after delivery of the package at the post office and the customer service site samomaya-shop . com.
- Accept it stating its reservations on the delivery of the Post Office to sign against getting his package. Then he must within 3 clear days maximum send an explanatory letter to the Site samomaya-shop.com along with a copy of the discount voucher in the mail signed and stamped.
Any package agreed by the client will be considered a parcel delivered (delivery date of mail delivery in colissimo). Failure to comply with the procedures outlined below, no claim by the buyer will be accepted.
ARTICLE 7 : Cancellation and Product Return
The customer may cancel the order if the sale was purchased in which the article is not yet complete.
It can also return a portion or all of his order to be reimbursed.
Pursuant to Article L 121-20 of the Consumer Code, the customer has 7 clear days from the date of receipt of the package to recant, request a return number and return the parcel, no justification is requested.
For this, the client must, from the "Contact" section of the site, request a return number to return to the service contact him via email a maximum of 2 working days after its request (excluding weekends and holidays). The customer must then return the order together with the return number and a copy of the invoice (printable from the tab "Commands") to the following return address:
OnWeb SARL - Returns Department - 111 Meyran Avenue - 33470 Gujan Mestras
Upon confirmation of the return of the parcel, the order amount is repaid within a maximum period of 15 calendar days following the date of withdrawal.
It returns the customer to pay return postage of the parcel and especially to ensure that all measures have been taken to ensure that the package arrives in the best conditions.
items returned opened, worn (even if washed), incomplete, damaged or separated from their original packaging are not reimbursed.
Deformation or deterioration of an article resulting from the use of any technique or procedure of not washing label.
Important: The products sold are handmade and therefore may have "flaws" that make them unique.
ARTICLE 8 : Force majeure
Are considered as force majeure recognized by the different cases French jurisprudence. SARL OnWeb cannot be held responsible in particular in case of fire, flood, interruption in the supply of energy, raw materials or spare parts, and the total or partial strikes of any kind affecting the proper functioning of society, such as transportation strikes, postal services ...
If one of these cases came to the concern OnWeb SARL, the latter cannot be held liable for failing to general conditions of sale, the Force Majeure suspends the contractual obligations of SARL OnWeb.
The parties will then to find an amicable solution.
ARTICLE 9 : Confidentiality and Intellectual Property
All texts, commentaries, articles, illustrations and images, whether visual or audio, reproduced on the site samomaya-shop.com are reserved under copyright, trademark law, patent law, for the world. Reproduction in whole or in part http://www.samomaya.com Site is strictly prohibited, subject to prosecution. Any member may not use techniques to copy a brand, logo, flash animation, video or any other information, including images, texts whose OnWeb SARL owns without his written consent.
ARTICLE 10 : CNIL (Commission Nationale de l’Informatique et des Libertés)
Pursuant to Article 38 and following of Law No. 78-17 of 6 January 1978, registered on the site samomaya-shop.com have a right to access, rectify and object data personal about them. This right may be exercised at any time by changing the tab "Account" or their personal items while asking the customer service to remove them from their database.
The site Samomaya-shop.com keeps personal data of these members to facilitate the management of its orders and agrees not to share customer lists.
ARTICLE 11 : Governing Law
These terms and conditions of sale are subject to French law.
SARL ONWEB / samomaya.com
111 avenue de Meyran – 33470 GUJAN MESTRAS